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Find answers to common questions or contact our support team
Getting Started
Learn the basics of FX Navigator
4 articlesAccount Setup
Everything about creating and managing your account
4 articlesTrading
How FX Navigator trades for you
5 articlesBilling & Fees
Pricing, fees, and payment information
4 articlesSecurity & Safety
How we protect your account and funds
3 articlesTroubleshooting
Common issues and solutions
3 articlesGetting Started
Learn the basics of FX Navigator
Is FX Navigator suitable for beginners?
Yes! FX Navigator is designed for traders of all experience levels. The system handles all technical analysis and trade execution automatically, so you don't need prior trading experience. We also provide comprehensive educational resources and 24/7 support.
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What are the minimum requirements?
To use FX Navigator, you need:
- Minimum age of 18 years
- Valid email address
- For live trading: Minimum deposit of $100
- Internet connection for monitoring your account
- Account with our partner broker Vantage Markets
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How do I get started with FX Navigator?
- Create your FX Navigator account
- Choose between a demo or live account
- Connect your account with Vantage Markets
- Fund your account (minimum $100 for live trading)
- FX Navigator will automatically start trading for you
We recommend starting with a demo account to familiarize yourself with the system.
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What is FX Navigator?
FX Navigator is an advanced automated forex trading system that uses artificial intelligence and machine learning to analyze market conditions and execute trades on your behalf. Our system operates 24/5, monitoring multiple currency pairs and making data-driven trading decisions.
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Account Setup
Everything about creating and managing your account
How long does account verification take?
Account verification typically takes 24-48 hours. The process includes:
- Identity verification (passport/ID)
- Address verification (utility bill/bank statement)
- Account connection with FX Navigator
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Why do I need to use Vantage Markets?
Vantage Markets is our exclusive partner broker. We've integrated our system directly with their platform to ensure:
- Optimal trade execution speed
- Competitive spreads and low commissions
- Secure and regulated trading environment
- Seamless connection with FX Navigator
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How do I upgrade from demo to live account?
To upgrade to a live account:
- Click "Go Live" in your dashboard
- Create an account with Vantage Markets using our link
- Complete identity verification
- Fund your account (minimum $100)
- Enter your account number in FX Navigator
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How do I create a demo account?
Creating a demo account is simple:
- Click on "Create Account" in your dashboard
- Select "Demo Account" option
- Your demo account will be created instantly with $10,000 virtual balance
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Trading
How FX Navigator trades for you
How many trades does FX Navigator make per day?
FX Navigator typically executes 5-15 trades per day, depending on market conditions and opportunities. The system prioritizes quality over quantity, only entering trades that meet strict criteria.
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Can I control the risk level?
Yes, FX Navigator offers three risk levels:
- Conservative: Lower risk, steady returns (1-2% risk per trade)
- Balanced: Moderate risk and returns (2-3% risk per trade)
- Aggressive: Higher risk, potentially higher returns (3-5% risk per trade)
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What is the average win rate?
FX Navigator typically maintains a win rate between 65-75%, though this can vary based on market conditions. More importantly, our risk management ensures that winning trades are larger than losing trades, resulting in consistent profitability over time. Past performance does not guarantee future results.
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Which currency pairs does FX Navigator trade?
FX Navigator trades major currency pairs including:
- EUR/USD (Euro/US Dollar)
- GBP/USD (British Pound/US Dollar)
- USD/JPY (US Dollar/Japanese Yen)
- AUD/USD (Australian Dollar/US Dollar)
- USD/CAD (US Dollar/Canadian Dollar)
- NZD/USD (New Zealand Dollar/US Dollar)
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How does FX Navigator make trading decisions?
FX Navigator uses advanced algorithms that analyze:
- Technical indicators (moving averages, RSI, MACD, etc.)
- Market sentiment and volatility
- Historical price patterns
- Economic news and events
- Risk management parameters
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Billing & Fees
Pricing, fees, and payment information
How are performance fees calculated and charged?
Performance fees are:
- Calculated monthly on the last trading day
- Based on net profits (after broker costs)
- Automatically deducted from your trading account
- Detailed invoices provided in your dashboard
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Are there any hidden fees?
No, there are no hidden fees with FX Navigator. The only costs are:
- 15% performance fee (only on profits)
- Standard broker spreads and commissions from Vantage Markets
- No withdrawal fees from FX Navigator (broker may charge)
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What is the High Water Mark principle?
The High Water Mark (HWM) principle means you only pay performance fees on new profits. For example:
- If your account grows from $1,000 to $1,200, you pay 15% on the $200 profit
- If it then drops to $1,100 and recovers to $1,200, you pay nothing (no new high)
- Only when it exceeds $1,200 do you pay fees on the additional profit
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How much does FX Navigator cost?
FX Navigator uses a performance-based fee structure:
- No monthly subscription fees
- No setup or installation fees
- Only 15% performance fee on profits (High Water Mark principle)
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Security & Safety
How we protect your account and funds
What happens if FX Navigator stops working?
Your funds remain safe:
- Open positions have stop-loss protection
- You retain full access to your broker account
- You can manually close positions if needed
- 24/7 support team for emergencies
- Multiple backup systems ensure 99.9% uptime
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Can FX Navigator withdraw my funds?
No, FX Navigator cannot withdraw your funds. We only have permission to:
- Execute trades on your behalf
- View your account balance and history
- Deduct performance fees (from profits only)
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Is my money safe with FX Navigator?
Yes, your funds are secure:
- Funds are held by regulated broker Vantage Markets
- Client funds are segregated from company funds
- FX Navigator only has trading access, not withdrawal access
- You maintain full control of deposits and withdrawals
- 256-bit SSL encryption protects all data
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Troubleshooting
Common issues and solutions
My dashboard isn't updating
If your dashboard isn't updating:
- Refresh your browser (Ctrl+F5 or Cmd+Shift+R)
- Clear browser cache and cookies
- Try a different browser
- Check your internet connection
- Disable browser extensions temporarily
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How do I reset my password?
To reset your FX Navigator password:
- Click "Forgot Password" on the login page
- Enter your registered email address
- Check your email for reset instructions
- Click the reset link (valid for 24 hours)
- Create a new strong password
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Why is my account not trading?
If your account isn't trading, check:
- Account balance is above minimum ($100 for live)
- Account verification is complete
- FX Navigator connection is active (green status)
- Market is open (trades execute Mon-Fri)
- No pending margin calls
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Still Need Help?
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Response Time
Usually within 24 hours
Mon-Fri, 9AM-6PM EST