FX Navigator

How Can We Help You?

Find answers to common questions or contact our support team

Getting Started

Learn the basics of FX Navigator

4 articles

Account Setup

Everything about creating and managing your account

4 articles

Trading

How FX Navigator trades for you

5 articles

Billing & Fees

Pricing, fees, and payment information

4 articles

Security & Safety

How we protect your account and funds

3 articles

Troubleshooting

Common issues and solutions

3 articles

Getting Started

Learn the basics of FX Navigator

Is FX Navigator suitable for beginners?
Yes! FX Navigator is designed for traders of all experience levels. The system handles all technical analysis and trade execution automatically, so you don't need prior trading experience. We also provide comprehensive educational resources and 24/7 support.
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What are the minimum requirements?
To use FX Navigator, you need:
  • Minimum age of 18 years
  • Valid email address
  • For live trading: Minimum deposit of $100
  • Internet connection for monitoring your account
  • Account with our partner broker Vantage Markets
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How do I get started with FX Navigator?
  1. Create your FX Navigator account
  2. Choose between a demo or live account
  3. Connect your account with Vantage Markets
  4. Fund your account (minimum $100 for live trading)
  5. FX Navigator will automatically start trading for you

We recommend starting with a demo account to familiarize yourself with the system.

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What is FX Navigator?
FX Navigator is an advanced automated forex trading system that uses artificial intelligence and machine learning to analyze market conditions and execute trades on your behalf. Our system operates 24/5, monitoring multiple currency pairs and making data-driven trading decisions.
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Account Setup

Everything about creating and managing your account

How long does account verification take?
Account verification typically takes 24-48 hours. The process includes:
  • Identity verification (passport/ID)
  • Address verification (utility bill/bank statement)
  • Account connection with FX Navigator
You'll receive email confirmation once your account is verified and ready for trading.
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Why do I need to use Vantage Markets?
Vantage Markets is our exclusive partner broker. We've integrated our system directly with their platform to ensure:
  • Optimal trade execution speed
  • Competitive spreads and low commissions
  • Secure and regulated trading environment
  • Seamless connection with FX Navigator
Using our partner link ensures automatic connection to FX Navigator.
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How do I upgrade from demo to live account?
To upgrade to a live account:
  1. Click "Go Live" in your dashboard
  2. Create an account with Vantage Markets using our link
  3. Complete identity verification
  4. Fund your account (minimum $100)
  5. Enter your account number in FX Navigator
Your account will be automatically connected to our trading system.
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How do I create a demo account?
Creating a demo account is simple:
  1. Click on "Create Account" in your dashboard
  2. Select "Demo Account" option
  3. Your demo account will be created instantly with $10,000 virtual balance
Demo accounts are valid for 30 days and perfect for testing FX Navigator risk-free.
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Trading

How FX Navigator trades for you

How many trades does FX Navigator make per day?
FX Navigator typically executes 5-15 trades per day, depending on market conditions and opportunities. The system prioritizes quality over quantity, only entering trades that meet strict criteria.
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Can I control the risk level?
Yes, FX Navigator offers three risk levels:
  • Conservative: Lower risk, steady returns (1-2% risk per trade)
  • Balanced: Moderate risk and returns (2-3% risk per trade)
  • Aggressive: Higher risk, potentially higher returns (3-5% risk per trade)
You can adjust your risk level anytime from your dashboard.
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What is the average win rate?
FX Navigator typically maintains a win rate between 65-75%, though this can vary based on market conditions. More importantly, our risk management ensures that winning trades are larger than losing trades, resulting in consistent profitability over time. Past performance does not guarantee future results.
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Which currency pairs does FX Navigator trade?
FX Navigator trades major currency pairs including:
  • EUR/USD (Euro/US Dollar)
  • GBP/USD (British Pound/US Dollar)
  • USD/JPY (US Dollar/Japanese Yen)
  • AUD/USD (Australian Dollar/US Dollar)
  • USD/CAD (US Dollar/Canadian Dollar)
  • NZD/USD (New Zealand Dollar/US Dollar)
These pairs offer the best liquidity and trading opportunities.
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How does FX Navigator make trading decisions?
FX Navigator uses advanced algorithms that analyze:
  • Technical indicators (moving averages, RSI, MACD, etc.)
  • Market sentiment and volatility
  • Historical price patterns
  • Economic news and events
  • Risk management parameters
The system processes thousands of data points per second to identify high-probability trading opportunities.
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Billing & Fees

Pricing, fees, and payment information

How are performance fees calculated and charged?
Performance fees are:
  • Calculated monthly on the last trading day
  • Based on net profits (after broker costs)
  • Automatically deducted from your trading account
  • Detailed invoices provided in your dashboard
You can view fee calculations anytime in your account history.
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Are there any hidden fees?
No, there are no hidden fees with FX Navigator. The only costs are:
  • 15% performance fee (only on profits)
  • Standard broker spreads and commissions from Vantage Markets
  • No withdrawal fees from FX Navigator (broker may charge)
All fees are transparent and clearly displayed in your dashboard.
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What is the High Water Mark principle?
The High Water Mark (HWM) principle means you only pay performance fees on new profits. For example:
  • If your account grows from $1,000 to $1,200, you pay 15% on the $200 profit
  • If it then drops to $1,100 and recovers to $1,200, you pay nothing (no new high)
  • Only when it exceeds $1,200 do you pay fees on the additional profit
This ensures fair billing and protects you during recovery periods.
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How much does FX Navigator cost?
FX Navigator uses a performance-based fee structure:
  • No monthly subscription fees
  • No setup or installation fees
  • Only 15% performance fee on profits (High Water Mark principle)
You only pay when you make money. If you don't profit, you don't pay.
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Security & Safety

How we protect your account and funds

What happens if FX Navigator stops working?
Your funds remain safe:
  • Open positions have stop-loss protection
  • You retain full access to your broker account
  • You can manually close positions if needed
  • 24/7 support team for emergencies
  • Multiple backup systems ensure 99.9% uptime
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Can FX Navigator withdraw my funds?
No, FX Navigator cannot withdraw your funds. We only have permission to:
  • Execute trades on your behalf
  • View your account balance and history
  • Deduct performance fees (from profits only)
Only you can withdraw funds from your trading account.
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Is my money safe with FX Navigator?
Yes, your funds are secure:
  • Funds are held by regulated broker Vantage Markets
  • Client funds are segregated from company funds
  • FX Navigator only has trading access, not withdrawal access
  • You maintain full control of deposits and withdrawals
  • 256-bit SSL encryption protects all data
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Troubleshooting

Common issues and solutions

My dashboard isn't updating
If your dashboard isn't updating:
  • Refresh your browser (Ctrl+F5 or Cmd+Shift+R)
  • Clear browser cache and cookies
  • Try a different browser
  • Check your internet connection
  • Disable browser extensions temporarily
Dashboard updates every 60 seconds during market hours.
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How do I reset my password?
To reset your FX Navigator password:
  1. Click "Forgot Password" on the login page
  2. Enter your registered email address
  3. Check your email for reset instructions
  4. Click the reset link (valid for 24 hours)
  5. Create a new strong password
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Why is my account not trading?
If your account isn't trading, check:
  • Account balance is above minimum ($100 for live)
  • Account verification is complete
  • FX Navigator connection is active (green status)
  • Market is open (trades execute Mon-Fri)
  • No pending margin calls
Contact support if the issue persists.
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Still Need Help?

Our support team is here to assist you

Email Support

Get help via email

support@fxnavigator.com

Live Chat

Chat with our team

Response Time

Usually within 24 hours

Mon-Fri, 9AM-6PM EST